Dabs.Com sucks

posted 16 October 2003

In case you're wondering, I now recommend OverClockers, who have much less byzantine restrictions concerning shipping, actually respond to customer service e-mails, and have a number you can call with problems. Dabs.com no longer have a customer service number. Shitty e-mail support is all there is.

Dabs customer service wrote:
> Good day,
> Thank you for your e.mail,
>  According to our records, this has been despatched and now delivered to
> you.
>
>  Regards Glenn
> Internet Sales Executive 
> dabs.com

Hi Glenn -

Yes, my machine arrived today; but that rather misses the point. My complaint centered around the fact that you lost my original reply and then did not follow-up for several days, which led to the delivery being delayed by a week. I was also unhappy with your company's various reponses to my e-mails, which have uniformly consisted of an unhelpful, single sentence -- just like the one you've just sent me.

Specifically, when I wrote my original complaint saying I found your replies "terse and unhelpful", the response I received was a single line e-mail saying my complaint had been forwarded to another department -- which is both terse and unhelpful! Responding to a complaint with more of the same is not the way to please your customers. To quote a friend of mine: "The cluemeter is reading zero!!!"

I shall never, ever be ordering from dabs again and will be dissuading the many friends and relations of mine who often come to me for computer advice to avoid you as well. A single lost e-mail is not a major problem, though aggravating: the problem is the disdain and complete lack of concern you have shown for your customers.

I cannot adequately express how disgusted I have been by this whole process.

Yours sincerely,
[me]

tagged with
0 comment

Out Of Reach

posted 16 October 2003

Originally by Gabrielle; modified slightly

Knew the signs
Wasn't right
We were stupid all the while
Swept away by you
But now I feel like a fool
So confused,
My heart's bruised
Was I ever loved by you?

Out of reach, so far
I never had your heart
Out of reach,
Couldn't see
We were never
Meant to be

Catch myself
From despair
I could drown
If I stay here
Keeping busy everyday
I know I will be OK
But will you?

So confused,
My heart's bruised
Why'd I give my love to you?

Out of reach, so far
Did I never have your heart?
Out of reach,
Couldn't see
We were never
Meant to be

So much hurt,
So much pain
Takes a while
To regain
What is lost inside
And I hope that in time,
You'll be out of my mind
And I'll be over you
And you me

So confused,
My heart's bruised
Was it love or am I just a fool?

Out of reach,
So far
Seems I never had your heart
Out of reach,
Couldn't see
We were never
Meant to be

Out of reach,
So far
I know we gave our hearts
We can reach, can't you see?

There's still something we can be.

tagged with
0 comment