Posts tagged “consumer rights”

I tried Amazon Unbox for Battlestar Galactica season 3 and it works fine, but $2 an episode adds up fast. This is the "law of small numbers": people tolerate huge margins when the dollar amounts seem small. Combined with Amazon's predatory DRM terms, I'm going elsewhere.

Took my repeatedly broken iPod to the Apple Store ready for battle, armed with Sale of Goods Act printouts. Five minutes with a tired but friendly Genius later, they upgraded me from a 40GB to a 60GB colour iPod. Sometimes being calm works better than being the Loud Angry Customer.