Posts tagged “customer service”

I lost my Citibank ATM card and it's been a nightmare. Losing the card locks me out of online banking too, phone transfers aren't possible, and their "Global Executive Banking" program is useless outside US business hours. I'm closing this account as soon as humanly possible.

Took my repeatedly broken iPod to the Apple Store ready for battle, armed with Sale of Goods Act printouts. Five minutes with a tired but friendly Genius later, they upgraded me from a 40GB to a 60GB colour iPod. Sometimes being calm works better than being the Loud Angry Customer.

Dabs.com has appalling customer service: no phone support, useless one-line email responses, and zero concern for customers. My order was delayed a week due to their incompetence. I'm switching to Overclockers and warning everyone I know to avoid Dabs entirely.